Refund & Cancellation Policy

1. Who and what this policy covers

This policy applies to purchases made directly from Alpha Test Prep LLC for the United States service. Your offer and confirmation identify the product, included access, amount and currency, applicable taxes, access period, and any renewal terms. Official examination registration and fees are separate.

The voluntary benefits below supplement applicable consumer rights. They do not limit remedies for unauthorized charges, billing errors, defective or undelivered services, or other rights that cannot lawfully be restricted. Staging test payments are not production purchases.

2. Seven days for an initial purchase

You may request a full refund within seven calendar days (168 hours) after successful payment for your first paid subscription or your first purchase of a particular exam package or bundle. Use during this evaluation period does not by itself disqualify an otherwise eligible request.

This voluntary benefit applies once per purchaser for an initial subscription, and once per purchaser for each distinct package or bundle. Changing subscription tiers or renewing does not restart the initial-purchase window. Group orders follow the unredeemed-seat terms below. Refunds account for actual amounts paid and applicable credits so the same payment is not reimbursed twice.

3. Cancel a subscription

Subscriptions renew only under the recurring terms disclosed and authorized before payment. There is no cancellation fee. One-time exam packages, bundles, and prepaid group access do not automatically renew.

Sign in, open Account & Billing, and use the available subscription-management or cancellation controls. Complete the process and save the confirmation. Cancellation stops future renewals; access normally continues through the paid period unless a refund changes it.

If online cancellation is unavailable or you cannot finish it, email support@alphatestprep.com with the account email and a clear request to cancel. An identifiable cancellation request received before renewal takes effect when received, even if our reply or provider processing comes later. We correct a renewal charged after a valid effective cancellation.

We may ask for reasonable information to locate the subscription. Signing out, stopping use, removing an app shortcut, or closing an account does not itself cancel recurring billing. A pending cancellation notice is not provider confirmation; contact support if confirmation is missing.

4. Seven days for an unused renewal

If a subscription renews unintentionally, request a refund within seven calendar days (168 hours) of that renewal charge. We will refund it if you have not used paid learning activity during the new billing period.

Paid learning activity includes starting or continuing a paid lesson, submitting practice answers, taking a paid test, or opening paid answer explanations. Logging in, reviewing billing or previously saved results, cancelling, or contacting support does not count. A background page load or unreliable activity record alone will not justify denial.

Outside this voluntary window, unused time is generally not refundable solely because you changed study plans, unless another part of this policy or applicable law provides a remedy.

5. Packages, upgrades, and credits

Packages and bundles last for the period shown in their offer and do not renew automatically. After the initial-purchase window, a changed study plan, lack of use, or missed official exam generally does not qualify for a voluntary change-of-mind refund.

Any immediate upgrade charge, eligible credit, access change, and next renewal amount must be shown before confirmation. Credits or extensions apply only when included in the offer. Contact support promptly about an accidental duplicate purchase that provides no additional benefit.

Refunds of purchases associated with an upgrade or credit require reconciliation of the related amounts and access. A cash refund cannot exceed the amount actually paid for the transaction, plus applicable refundable taxes. We do not reimburse the same credited amount twice.

6. Thirty days for unredeemed group seats

The original group purchaser may request a refund for unredeemed seats within 30 calendar days (720 hours) after successful payment. Each refunded seat is valued at its allocated share of the actual discounted purchase price, plus applicable refundable taxes. We do not reprice retained seats solely because of an eligible partial refund.

A seat is redeemed when its code is successfully attached to a student account. Redeemed seats are generally outside this voluntary change-of-mind benefit; failed redemption, missing access, billing errors, and material service problems remain eligible for review.

Unused invitations may be reassigned before redemption where the feature permits. Redeemed seats are not freely transferable; approved corrections must protect account ownership and learning records. Redeeming a prepaid seat does not authorize a charge to the student.

Refunds return to the purchaser. Negotiated group terms must be agreed before purchase and cannot remove mandatory protections. A refund or dispute can temporarily hold the affected order while support reconciles the refunded seats and remaining paid access; separate unrelated purchases remain independent.

7. Billing errors and service failures

Contact support about duplicate charges, charges after valid cancellation, suspected unauthorized payments, missing purchased access, or substantial failure of purchased functionality. These requests are not limited by the voluntary windows above.

We investigate verified problems and provide the appropriate remedy, which may include restoring or extending access, correcting a charge, or a partial or full refund. Where a refund is legally required, we will not require account credit instead. You retain applicable rights through your payment provider and relevant authorities.

8. Discontinuation or account restrictions

If we permanently discontinue prepaid access for our own business reasons and cannot provide the purchased service, we will refund the undelivered portion using a reasonable time-based calculation, unless a greater remedy is required.

We may temporarily restrict affected access during a security, misuse, or payment investigation. Decisions must consider the verified circumstances, purchase terms, and applicable law. A legitimate complaint or payment dispute alone does not justify confiscating unrelated purchases or denying legally required remedies.

9. Requesting and receiving a refund

Email support@alphatestprep.com with the account email, purchase date, product, and order number if available, and briefly explain the request. A missing order number does not invalidate a request if the transaction can otherwise be identified. Do not send passwords, full card numbers, or card security codes.

Eligibility is assessed using the time your request is received. We aim to respond within three business days and submit an approved refund within five business days, or sooner where required. Business days exclude weekends and United States federal holidays. Your bank or payment provider may take additional time to display the funds; we cannot promise its posting date.

Refunds normally use the original payment method. If that is not possible, we arrange a verified alternative. Refunds include applicable refundable taxes and do not exceed the amount paid. Refund requests are handled by support; submitting an email does not itself create automatic approval or a completed refund.

10. Access, records, and future policy changes

A refund removes the refunded entitlement and may require reconciliation of its associated order or credits. It does not itself request deletion of your account or learning history. The Privacy Policy explains deletion requests and retained records.

The policy version accepted for a purchase governs its existing refund rights. Changes affecting future renewals will be communicated in advance where required, with an opportunity to cancel before changed terms apply. Later changes do not retroactively remove rights already granted.

For assistance, contact Alpha Test Prep LLC at support@alphatestprep.com or 2929 Morality Dr., Columbus, OH 43231, United States.